Privacy Notice

What we collect

The details you type into a form: name, company, email, WhatsApp / phone number, country, the product and project details you choose to share, and your message.

The page you first arrived on and its campaign tags (for example a QR code from a trade fair), so we know which channel your inquiry came from.

Standard server logs (IP address, browser type, time of request), kept for security and troubleshooting.

Why we use it

To reply to your inquiry, prepare samples, specifications or quotations you ask for, and follow up on that business discussion.

We do not sell your details and do not use them for unrelated marketing.

Where it is kept and who handles it

Your inquiry is saved on our website server, sent to our sales team by email, and recorded in our customer management system so it can be followed up.

These services are run for us by hosting, email-delivery and software providers, some of which are located outside your country, including in China and the United States.

How long we keep it

For as long as needed to handle your inquiry and any business relationship that follows from it. You can ask us to delete it at any time.

Cookies and tracking

We do not use advertising cookies or third-party analytics. The landing page and campaign tags are kept in your browser only for the current visit, so they can be attached to an inquiry you send.

WhatsApp, WeChat and email

If you contact us through WhatsApp, WeChat or email instead of a form, those services handle the message under their own privacy policies.

Your choices

To see, correct or delete the details we hold about you, email cathy@hlmbedding.com.